SHIPPING

After your payment is verified, it may take up to 48 hours to process and ship your order. This does not include the weekends or holidays.

We offer FREE domestic shipping for orders over $50! 

Shipping times may vary due to the ongoing effects of COVID-19. 

US Shipping Rates & Delivery

  • Free Standard Shipping: 3-8 Business Days (Available for orders over $50)
  • Standard Shipping: 3-8 Business Days ($6)

International Shipping Rates & Delivery

  • Standard International Shipping: 7-21 Business Days ($20)

RETURNS

We offer FREE returns on all orders over $50! We have a 30 day return policy, which means you have 30 days after receiving your item to request a return. Please contact us at support@novoaer.com to start the refund process.

Once your refund has been approved, we will send you a prepaid return label and you will be required to ship the product back to our warehouse. Once we've received your order, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For returns under $50, the customer is responsible for the return fees.

Received a damaged item?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.