After your payment is verified, it may take up to 48 hours to process and ship your order. This does not include the weekends or holidays.

Shipping times may vary due to the ongoing effects of COVID-19.

US Shipping Rates & Delivery

• Free Standard Shipping: 3-8 Business Days (Available for orders over $50)
• Standard Shipping: 3-8 Business Days ($6)

International Shipping Rates & Delivery

• Standard International Shipping: 7-21 Business Days ($20)

We offer FREE returns on all orders over $50! We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please contact us at support@novoaer.com to start the refund process.

Once your refund has been approved, we will send you a prepaid return label and you will required to ship the product back to our warehouse. Once we've received your order, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For returns under $50, the customer is responsible for the return fees.

Received a damaged item?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Our PM2.5 real time monitoring helps you monitor the concentration of particular matter. Each number will fall into a specific range to indicate the air quality.

0-50 - Great air quality is considered sufficient and air pollution poses little or no health risks.

50-100 - Good air quality is considered acceptable, but may cause moderate health concerns for a very small number of people.

100-150 - Unhealthy air quality indicates that everyone may start to experience some adverse side effects and members of the sensitive groups may experience more serious effects.

>250 - Hazardous air quality will increase health risks for everyone.

Each LED light will change in correspondence to the PM2.5 number. 

Blue - Great air quality - 0-50 PM2.5

Green/Yellow - Good air quality - 50-100 PM2.5

Orange - Unhealthy air quality - 100-250 PM2.5

Red - Hazardous air quality - >250 PM2.5

This limited warranty ("Warranty") is provided by Novoaer for the portable air purifier ("Product") purchased by you. This Warranty commences from your date of purchase of Product for 1 year ("Warranty Period"). This Warranty covers defects in the materials and workmanship in the Product under normal use during the Warrant Period. If a defect is found in the Product and a valid claim is received by us within the Warranty Period, we will, at our sole discretion, after our complete assessment of the Product, replace the Product with a similar model as available at the time. We reserve the right to decide if the Product has any defect in terms of material and workmanship and our decision shall be final. If we provide a replacement, the Product returned by you will become our property. Accessories are not covered under this Warranty. In the event of replacement, this Warranty will thereafter continue and remain in force only for the unexpired period of the Warranty from the original date of purchase. This Warrant is only applicable to the original purchaser and in the United States.

To make a warranty claim, you will need to contact us at support@novoaer.com and provide proof of purchase details. We will cover the shipping fees within our Warranty Period and you shall deliver the Product with appropriate secure packaging. This Warranty only covers manufacturing defects in the Product and does not cover damage or defect caused due to improper use, improper installation, non-adherence to instructions, negligence, mishandling, acts of third parties, normal wear and tear tampering (including removing of serial number), abuse, acts of God, exposure to adverse external conditions, unauthorized alterations/repairs, theft or loss, exposure to pests, animals, or pets.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER EXPRESS, STATUTORY, AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND WARRANTIES AGAINST LATENT DEFECTS AND SUITABILITY OF THE PRODUCT FOR ANY PARTICULAR USE. OUR MAXIMUM LIABILITY HEREUNDER SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCT. TO THE EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS, REVENUE, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR CONTRACT OR TORT OR OTHERWISE, OR UNDER OTHER LEGAL THEORY, EVEN WHEN WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.